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Customer Support
Call Center Open 24 Hours
Toll Free USA & Canada
1-800-797-3527
Email: service@datavista.com
Faster problem determination from Tier 3 support specialists
| 1 | Customer Places Call to Data Vista Customer Support Hotline at 1-800-797-3527 |
| 2 | Customer Provides Customer #, Call-back #, and Serial # of Failing Device |
| 3 | Data Vista Provides Customer With a Unique Service Call Tracking # |
| 4 | Data Vista Assigns Call to a Technical Support Engineer |
| 5 | Customer Call-back From Data Vista Within 30 Minutes |
| 6 | Customer and Data Vista Will Work to Diagnose the Problem |
| 7 | If Necessary, Data Vista Will Dispatch On-Site Resources for Problem Resolution |
| 8 | The Service Call Will Be Closed Only When Customer Confirms Satisfaction |
Learn more about Data Vista's Customer Response Philosophy
