Our Capabilities

What We Promise

Data Vista is dedicated to our customers. We strive to create service solutions with accountability, responsibility, integrity, trust, loyalty, and confidence.

  • Accountability

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    We are accountable for all that we achieve or fail to accomplish. At Data Vista, our employees take ownership of all their actions. We understand that intent, words, acts, and results are all interconnected, and that accountability for these interactions is the key to customer satisfaction.

  • Responsibility

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    We take our commitments seriously. At Data Vista, we believe that owning responsibilities is critical to our cultural imperative of entrepreneurial freedom. We work tirelessly to meet or surpass our customers’ and stakeholders’ obligations.

  • Integrity

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    Ethics and integrity are foundational values for us. Delivering value to customers by refusing to compromise on matters of principle and consistently demonstrating moral courage is part of what it means to work at Data Vista.

  • Trust

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    We know that trust is the currency of leadership. Data Vista acknowledges that its employees are always working their hardest to ensure they deliver amazing results for our clients. By our demonstrated behavior, our leaders earn the trust of their customers, just as we earn the trust of our employees.

  • Loyalty

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    Data Vista sees itself as an extension of its customers’ staff. We believe in loyalty’s importance and doing right by our customers.

  • Confidence

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    We will earn your confidence to get the job done no matter the project’s goal and regardless of any obstacles. Data Vista is able to execute project plans and achieve your desired results time and time again.

  • Quality of Service without Compromise

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    Data Vista never makes compromises on its services. We are 100% devoted to providing our customers with a quality service unmatched by our competitors.

The Data Vista Difference

We’re often asked how we differentiate Data Vista from our competitors. The answer lies in how we facilitate the technology life cycle, our commitment to customers, our understanding of their business goals, and our core values.
 

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IT Life Cycle Services Differentiation

We differentiate ourselves from the competition through ongoing involvement in each technology life cycle stage. By enabling customers to remain with Data Vista from initial product acquisition through final equipment disposal, or any stage within the cycle, we enable our customers to obtain the most value from their technology investment.

 

Understanding of Customer Business Goals

Regardless of company size, type of industry, or IT infrastructure, Data Vista offers services to meet our customers’ business goals. We develop and align our services with customers’ business goals, regardless of company size, type of industry, or IT infrastructure.

We provide successful IT performance to our customers through achieving optimal investment, allocation, and use of technology resources.

Call and Dispatch Center

The core of Data Vista’s service operations is our 24x7x365 call center and dispatch process. We utilize a full range of expert resources, processes, tools, and client information to provide our clients with the best customer service experience possible.

Technical Services

Data Vista employs engineers who are OEM-trained and receive ongoing product training through OEM courses and internal Data Vista cross-training.

Our service locations are chosen according to proximity to customer sites and where growth in service opportunities is anticipated.

Spare Parts

Data Vista maintains an extensive inventory of fully tested spare parts for all manufacturer’s equipment we service and support.

By placing parts at or near customer sites, Data Vista is able to minimize delays in replacing failed components and further minimize equipment downtime. 

Corporate Administrative Services

Data Vista’s executive and administrative support staff operate primarily from Bordentown, NJ. This allows us to quickly respond to and quickly handle customer support issues for expedited resolution.

Staff Augmentation

Data Vista provides on-demand skills to minimize labor costs and maximize employee productivity.

Value Realization

Data Vista assists our customers in fulfilling their value management objectives by providing products, services, and resources to achieve those goals.

We offer the capabilities to optimize expenses and realize the value in technology investments for our customers. These services include:

 

  • IT-enabled business investments that achieve the benefits as promised.
  • Measurable business value, both individually and collectively.
  • Required capabilities (solutions and services) delivered on time and within budget.
  • IT services and other IT assets that consistently contribute to business value.

 

 

 

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Risk Management

Data Vista recognizes the importance of safeguarding assets, disaster recovery, and continuity of operations. We assist our customers in achieving these goals.

Regardless of industry, Data Vista has the capabilities to assist our customers by supporting their risk management objectives, including:

 

    • Standards used to identify potential risks.
    • Means to assess and measure possible risks.
    • Processes to mitigate and manage risks.
    • Processes to mitigate and manage risks.

 

For more information on our proactive risk management services, please contact us

Resource Management

We offer a large portfolio of technical resources to meet its customers’ resource management demands.

At Data Vista, we know how important it is that our customers’ resource management goals are observed and met every day. That’s why we offer extensive, expert services to provide quality IT resources, including:

 

  • Trained personnel available to develop and facilitate the maintenance and management of IT infrastructure
  • Gap analyses to determine shortfalls against requirements and ensure your business and IT resources (people, application, information, infrastructure) are able to meet objectives.
  • IT assets managed and protected throughout their economic life cycle to support the cost-effective achievement of business objectives.

 

For more information on our proactive resource management services, please contact us

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Performance Reporting

Data Vista provides a variety of monitoring and reporting capabilities to track compliance requirements.

We understand the importance of monitoring and reporting on IT performance through metrics. Performance measures supported by metrics assess progress toward the achievement of service delivery objectives. These performance reporting objectives include:

 

    • Identifying, prioritizing, initiating, and managing improvement initiatives.
    • Implementing consistent monitoring to verify objectives as they are achieved.
    • Eliminating future risks or surprises.

 

For more information on our proactive performance reporting, please contact us